Communication beyond email — for your team and your customers
Exchange threaded messages inside the Room. The Slack integration unifies internal and external communication without disrupting existing workflows.
Pull scattered email threads into a single Room
Internal discussion, Slack sync, and customer conversations — three ways to put it to work.
- 01
Centralize internal discussion in the Room
Run customer-strategy discussions and review requests inside Room threads instead of email — anyone can trace the history later.
- 02
Two-way sync with Slack
Connect an existing Slack channel to the Room. Messages from Slack appear in Terasu and vice versa, automatically.
- 03
Collaborate with customers in one place
Internal vs. customer messages are color-coded. Per-thread permissions safely switch between internal-only and customer-shared.
Internal teams, customers, and Slack users — all on the same conversation
Your team posts from Slack, customers post from the Terasu Room. Two-way sync keeps everyone reading the same history no matter where they write from.
- Bidirectional sync between Slack channel and Room
- Color-coded internal vs. external messages
- File attachments, OG previews, and rich text supported
I uploaded proposal v3. Please focus on the Impact section in P.4.
Got it. Do you have more detailed numbers behind the impact figures?
Here is a case study collection for reference.
roi-case-studies.pdf
2.4 MB
Key capabilities
Real-time threaded messaging
Create threads by topic inside the Room. Your team and your customer collaborate in one place, eliminating email scatter.
Slack integration
Connect existing Slack channels to a Room. Messages sent in Slack sync to Terasu, and customer replies show up in Slack too.
Mentions and notifications
Notify teammates directly with @mentions so no important conversation slips through the cracks.
File attachments and link previews
Attach materials directly to messages and let URLs render as OG previews for smoother information sharing.
Rich-text editor
Use bold, lists, code blocks, and other TipTap-based rich text to write expressive messages.
Internal vs. customer permissions
Set per-thread visibility to clearly separate internal-only conversations from customer-facing ones.
Connects naturally with other features and external tools
Pair with Slack, AI Agent, and tasks to amplify the value.
- Slack two-way integration
Channel ↔ Room bidirectional sync. Reply from Slack, post from Terasu — both work
- Connect AI Agent
AI Agent drafts proposal copy; once approved, it ships to the customer
- Task management
Drop a task link into a message and it expands with status and assignee
- View analytics
Get notified the moment a customer opens material — never miss the timing
- Stakeholder map
Mention mapped stakeholders directly by @name
- Rich text and attachments
Bold, lists, code blocks, file attachments, and OG previews — all supported
Frequently asked questions
Is the Slack integration hard to set up?
Authorize your Slack workspace in the admin console and you can start syncing within five minutes. Channels and Rooms link 1:1 and sync both ways.
Do customers need accounts too?
Yes — invite the customer's contact to the Room. They sign in within minutes from the email link, and from there they can message, view files, and work tasks.
Can I separate internal-only and customer-facing discussion?
Each thread can be set to "internal only" or "includes customer." That prevents accidentally exposing internal discussion to the customer.
Do I get email notifications?
You'll receive an email when you're @mentioned or when a thread you're in has new activity. You can set the frequency (instant / daily / weekly) per person.
Can I import past emails and meeting notes?
Paste email bodies or meeting notes into Smart Intake and they flow into the Room. Once Slack is connected, new messages in synced channels feed into the Room automatically.
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