Managing Sharing and Notifications
This article explains how to review and manage notifications, as well as the notification settings related to sharing a Room.
Reviewing Notifications
Click the bell icon in the top-right corner of the screen to open the notifications dropdown.
There are the following types of notifications.
| Notification type | Content |
|---|---|
| Room entry | When a member accesses a Room |
| File view | When a shared file is viewed |
| Message received | When a new message is posted to a thread |
| Message mention | When you are @mentioned in a message |
| Comment mention | When you are @mentioned in a page comment |
Marking as Read
- Clicking a notification automatically marks it as read and takes you to the relevant page
- To mark them all at once, click "Mark all as read" at the top of the dropdown
When you have unread notifications, a badge (a number) appears on the bell icon.
Customizing Notification Settings
From the "Notifications" section in your workspace settings, you can finely control how you receive notifications.
- Open "Settings" → "Notifications" in the sidebar
- Toggle email notifications on or off for each notification type
- Changes are saved automatically
Mention notifications (message mentions and comment mentions) are always enabled and cannot be turned off.
By turning off email for general message notifications only, you can receive just the important mention notifications by email.
The Content of Invitation Emails
When you invite a member, an email containing the following information is sent automatically.
- The inviter's name
- The Room name
- A custom message (if one was set)
- An access link to the Room
Notification Timing
| Event | Internal Members | External Customers |
|---|---|---|
| Room entry | In-app + email | |
| File view | In-app + email | |
| Message received | In-app + email | Email (when configured) |
| Mention | In-app + email |
Room-Level Notification Settings
You can also toggle notifications on or off on a per-Room basis.
- Open the "Notifications" section in the Room settings
- Toggle each notification type on or off
- Changes are saved automatically
Turning off notifications for a Room whose project has been completed helps cut down on unnecessary notifications.